Support
How do I reach someone?
Write to hello@collect.quest. Tell us the email address on your account and what happened, and a screenshot helps if something looked wrong. By mail: Quest Collect, Inc., PO Box 2394, Saratoga, CA 95070.
I can’t sign in.
Forgotten password: on the sign-in screen, use the forgot-password link. A code goes to your email, and you choose a new password with it. If you joined with Apple or Google, use that same door again rather than a password.
Signing in from a new phone or browser: on the web, a password sign-in from a new browser may ask for a code sent to your email. Enter it and you’re in. In the phone app, builds up to 137 can’t take that code; build 138 adds a place to enter a code sent by email or text. If a password sign-in on a new phone says “That sign-in needs a step this app doesn’t recognise”, and your account already has Apple or Google connected, sign in with that instead. If it doesn’t, write to hello@collect.quest from the address on the account and tell us what you saw.
How do I take a copy of my cards?
From your account screen, in the app or on the web. You get two spreadsheets: your collection and your want list. The privacy policy, section 8, lists what each one holds.
How do I delete my account?
Yourself, from inside Quest, without asking anyone. In the phone app and on the web it is the same door: your account corner → Account → Delete my account → Yes, delete everything. It is immediate and it cannot be undone. Your cards, photographs, quests, Stacks and stories go with it. Take a copy first if you want one.
If you would rather we did it, write to hello@collect.quest from the address on the account and ask. We may need to confirm it is you before we act. Section 8 of the privacy policy says exactly what is removed and the two records that survive.
I signed in with Apple. How do I disconnect Quest from my Apple Account?
You can do this yourself at any time, before or after deleting your Quest account. On an iPhone: Settings → your name → Sign-In & Security → Sign in with Apple → Quest, then stop using your Apple Account with it. On the web, the same list is at account.apple.com, under Sign-In and Security.
Something in the app looks wrong.
Write to hello@collect.quest with the card or screen, what you expected, and what you saw. A wrong card or picture can also be reported from the card itself.