Quest is operated by Quest Collect, Inc., a Delaware corporation ("Quest," "we," "us"). These terms govern your use of the Quest website at collect.quest, the Quest app at app.collect.quest, and any page or link Quest serves (together, the "Service"). By creating an account or using the Service, you agree to these terms and to the Privacy Policy.
You must be at least 13 years old to create a Quest account. Quest does not create accounts for, or knowingly collect personal information from, children under 13. If you are under 18, you may use Quest only with the permission of a parent or legal guardian. If we learn an account belongs to a child under 13, we will close it and delete the associated personal information.
You are responsible for the accuracy of the information you provide at signup, for keeping your sign-in method secure, and for activity under your account. Sign-in is provided through a third-party identity service; Quest never sees or stores your password.
Quest is private by default. What you own, what you're chasing, what anything is worth, and every story you attach are visible only to you unless you explicitly choose to share them — by publishing a quest page, sending a share link, inviting a witness, or marking an item as visible or matchable. Nothing you record in Quest is published, listed, or shown to any other person by default, and Quest never sells your collection data. Turning sharing off again is always one action.
You keep ownership of everything you add to Quest — photographs, stories, voice notes and the audio recordings behind them, quest names and definitions, and every other contribution ("Your Content"). So that the Service can work, you grant Quest a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and technically transform (for example, resize or transcode) Your Content — only to operate, provide, and improve the Service, and only consistent with the visibility choices you have made. When you share something publicly, you also permit the people you share it with to view it. The license ends for content you delete, except for copies in routine backups for a limited period and content others have already lawfully received through your sharing.
You promise that Your Content is yours to add — in particular, that photographs you upload are of items in your possession or that you otherwise have the right to photograph and share.
You retain ownership of the photographs you capture and the descriptions you write. You grant Quest a perpetual, worldwide, royalty-free license to use your card photographs, card descriptions, and related catalog data — stripped of your name, handle, contact details, and collection-identifying information — to operate and improve the service, including building and improving Quest's card catalog, recognition systems, and reference imagery. A photograph you contribute becomes publicly displayable reference imagery only when it is promoted onto a catalog record through Quest's logged promotion process; your private collection photographs are never displayed to other collectors except through that promotion.
The catalog license in the paragraph above is separate from the Service license in the first paragraph of this Section, and it survives that license — including after you delete the content it covers or close your account.
Trading cards and other collectibles reproduce artwork owned by their manufacturers and licensors. Quest displays reference imagery for identification purposes at identification scale, and displays your own photographs of your own items per your choices. You may not use the Service to reproduce or distribute card artwork beyond what these purposes allow.
Quest's catalog — the reference list of cards and sets — is built from manufacturer-published checklists, licensed data, community contributions, and machine-generated entries that are marked as such until confirmed. When you correct the catalog, report a gap, or confirm an entry, you grant Quest the right to use that contribution to improve the catalog for every collector, credited where attribution surfaces exist.
Stand-in imagery. For a card no collector has photographed, Quest may show a stand-in picture retrieved from the public web through a third-party search service, at identification scale only — capped at 500 pixels on its longest side — displayed inside Quest's own card frame and marked on its face as EXAMPLE or WANTED, and shown as unverified. A stand-in is a reference picture of the card, never a picture of anyone's copy of it, and it is retired the moment the collector's own photograph arrives. Quest does not license these images and claims no rights in them.
If you hold rights in an image Quest is displaying and you want it removed, write to hello@collect.quest with enough detail to identify it and we will take it down. You do not need to be a Quest account holder to ask.
Source attribution. Some catalog data comes from licensed sources that require their credit to be shown wherever their data appears. Quest displays that credit beside the data it covers — for data from the Trading Card Database, the line "Card data provided by Trading Card Database (TCDb)", linked to tcdb.com, shown with the cards it describes. Value figures are supplied by third-party market-data providers; where a provider's terms require its credit to be shown, Quest shows that credit beside the figures it covers.
Quest is not a marketplace. Quest does not process payments, hold funds, take custody of items, or act as a broker, escrow, or auctioneer. Quest does sell two things of its own: memberships (Section 17) and documents (Section 18). Stripe collects those payments and handles your card under Stripe's own terms; what comes back to Quest is confirmation that the payment succeeded and the last four digits of the card, never the card number itself. When Quest records that a sale, trade, or gift happened, it is memorializing your deal at your request — the deal itself, including payment and delivery, is entirely between you and the other party. Links out to third-party marketplaces (such as eBay) take you to services governed by their own terms; some outbound links are affiliate links, meaning Quest may earn a commission at no cost to you.
Any value shown in Quest is an estimate for your private information only. It is not an appraisal, an offer, investment advice, or a promise of realizable price. A figure shown as a guide is estimated and is not the price of a sale of your card. Estimates are drawn from third-party price sources and from completed sales of other copies of the same card; they are not a valuation of the particular copy you own, which depends on its condition, its grade and its market on the day. Don't rely on it for insurance, tax, or transaction decisions without independent verification.
How a figure is derived. A value figure is a third-party market-data provider's own reported recent-sale price for that specific card — and, for a graded card, for that grade. Where a card is slabbed, the figure is matched by its grading certificate number. Quest displays that figure: Quest does not set it, does not compute a valuation of its own, and does not verify each figure it shows. A figure is as of the date shown. A dash means no figure is available — not zero, not pending, and not a judgement about the card; simply that the source reported none.
What a figure is not. It is not a guarantee of what your card will sell for, and it is not an insured or a replacement value. Market values change. Quest is not responsible for decisions you take in reliance on a figure.
What happens when these are broken is Section 21.
Participation in Quest's dealer referral program is governed by the separate Dealer Agreement in addition to these terms.
Parts of the Service draft content with the help of machine generation — for example, proposed checklists and reference notes. Generated content is marked as generated until a person confirms it, and you are never required to accept a generated proposal: you confirm, edit, or remove every entry in your own quests.
Motion made from your photograph. Quest can generate a short animation from a photograph you took — a card's subject appearing to move. The animation is derived from your photograph and is generated on Quest's own infrastructure; the picture is not sent to any third-party generation service. Quest holds the motion to a small margin above what your photograph shows, so what you get back is your card moving rather than an invention wearing its face.
Your photograph stays yours. Nothing in this Section changes Section 5: the picture you took, and every right you have in it, are exactly as Section 5 describes and are untouched by anything below.
The generated motion is a different thing, and Quest owns it. Quest's model and Quest's systems made it, and Quest holds the rights in the animation itself. Quest grants you a perpetual, worldwide, royalty-free, irrevocable license to use, display, share and keep the animation of your own card, including outside Quest and after you close your account. Quest's ownership reaches the generated motion and nothing else — not your photograph, not the card, and not anything else you made.
An animation may be rendered once as an image file that travels with a share you send. Retiring the share stops the link; it does not unmake a file that has already been sent, and Quest cannot retrieve a copy someone else already holds.
You may close your account at any time; see the Privacy Policy for what happens to your data, including export and deletion. We may suspend or terminate accounts that violate these terms, with notice where practicable, on the terms in Section 21. Sections that by their nature should survive termination (including 5–8, 13–15, and 17–19) survive.
The Service is provided "as is" and "as available." To the fullest extent permitted by law, Quest disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Quest does not warrant that catalog data, generated content, or value estimates are complete or error-free.
To the fullest extent permitted by law, Quest will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Quest's total liability for any claim relating to the Service will not exceed the greater of $100 or the amount you paid Quest in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.
Before starting arbitration or any other proceeding, you must send us an individualized written notice of your dispute — signed by you, describing your own claim and the resolution you want — to hello@collect.quest or the mailing address in our Privacy Policy. We get 60 days from receipt to work it out with you informally before either of us may file. The same applies to us before we file against you.
Any dispute not resolved informally will be finally resolved by binding arbitration administered by JAMS under its applicable rules (including, where they apply, the JAMS Consumer Arbitration Minimum Standards), seated in San Jose, California. One arbitrator; the arbitrator, not a court, decides arbitrability except as stated below.
If twenty-five or more arbitration demands raising similar claims are filed by or with the assistance of coordinated counsel or organizations, the JAMS Mass Arbitration Procedures and Guidelines (including their fee schedule) govern those demands. In addition, the parties agree to a batching and bellwether process: the demands will be resolved in staged batches, beginning with a set of bellwether cases selected by the parties (half by each side); all other demands are stayed, and applicable statutes of limitations are tolled, until their batch proceeds.
Either party may instead elect to bring a qualifying individual claim in small-claims court.
Both parties waive the right to bring or participate in any class, collective, consolidated, or representative action, in arbitration or in court. The arbitrator may not consolidate claims of different parties. If this waiver is held unenforceable as to a particular claim, that claim — and only that claim — proceeds in court under the venue section below, and the rest of this section stays in force.
You may opt out of this arbitration agreement entirely by emailing hello@collect.quest within 30 days of first accepting these terms, stating your name, your account email, and that you opt out of arbitration. Opting out affects nothing else in these terms.
Claims for injunctive or other equitable relief, and proceedings to compel arbitration or enforce an award, may be brought exclusively in the U.S. District Court for the Northern District of California, San Jose Division, or the state courts of Santa Clara County, California, and both parties consent to venue and personal jurisdiction there.
When these terms change materially, we will post the new version here with a new version number and effective date, and notify account holders before the change takes effect. Continued use after the effective date is acceptance of the revised terms.
Free is a home, not a trial. You can use Quest without ever paying: every quest, the wall, the offer loop, catalog search, and your cards are yours on Free, and Quest does not plan to change that.
Two paid memberships add to it: Collector at $9 a month or $99 a year, and Curator at $24 a month or $249 a year. Paying annually is a billing cadence, not a different membership — a yearly Collector and a monthly Collector can do exactly the same things.
Billing. Memberships are billed through Stripe. A membership renews automatically at the end of each period at the price then in effect, until you cancel. You can cancel at any time from your account; cancelling stops the next renewal and your membership runs to the end of the period you have already paid for. If a payment fails, Quest may end the membership after attempting to collect.
Refunds. Payments are not refundable, including for a period already begun, except where a refund cannot be excluded by law. Quest may give a refund as a matter of goodwill; doing so once does not oblige it to do so again.
Price changes. If a price changes, Quest will tell account holders before the change takes effect, and it takes effect at your next renewal, not during a period you have paid for.
What a membership gives you, and when. A membership's capabilities apply to what you make while you hold it. Anything you have already made keeps exactly the look and the settings it has — Quest never reaches back and changes or removes work you finished. What ends when a membership ends is your ability to make new work at that level, not the work itself.
If a membership ends, everything you have made stays where it is — every card, every photograph, every show, every link — and your account continues on Free.
What you made is yours, and that is a term of this agreement rather than a courtesy: your photographs, your voice notes, your written stories, the cards and quests themselves, and the shows and lists you built out of them. Quest will not delete any of it because you stopped paying.
The dressing Quest generated for you is described differently, honestly: the frames, the animations and the finishes Quest rendered stay on your work and Quest intends to go on serving them. That is Quest's practice rather than a promise made here, because rendering them costs Quest money for as long as they exist, and a promise Quest could not afford to keep forever would be worth less than an honest description. If it ever changes, Quest will tell account holders before it does — and what changes would be the rendering, never your underlying work.
Allowances. Quest reads 500 cards for you over the life of the account. Collector adds 125 a month and Curator 250; unspent reads roll over without a ceiling, and reads you have accumulated stay with the account if you move to a lower membership or to Free. Living cards are allowed 10 a month on Collector and 50 on Curator; unspent months bank up to a maximum of 500.
Gift months. A Collector may give two months of Quest a year and a Curator five, to another collector, by their handle. A gift takes no card from the person receiving it, does not renew, and simply ends when the month is up. There is nothing to cancel.
Memberships Quest grants. Quest may give someone a membership at its own discretion and for a length it sets, and may renew it for the same length. If such a membership is going to end, Quest will warn you twice before it does, and when it ends it ends the way any membership ends — everything you made stays, and your account continues on Free.
Two documents are sold one at a time, and neither is included in a membership: an Insurance Schedule and a beQuest. A membership discounts them. An Insurance Schedule is $49.00, or $36.75 for a Collector and $24.50 for a Curator; a revision of one is $12.95, or $4.95 for a Collector and free for a Curator. Prices are what is shown at the moment you buy.
An Insurance Schedule is not an appraisal, and Quest is not an appraiser. It is a record of what you told Quest you own, with estimated values drawn from third-party price sources at the moment it was made. No insurer is obliged to accept it, and no value in it is a promise of what anything would sell for. If your insurer needs an appraisal, you need an appraiser.
A beQuest is not a will, a trust, a codicil, or any other legal instrument, and it creates no legal obligation on anyone. It does not transfer property and it has no effect on who inherits anything. It is not legal advice, and Quest is not a law firm. What it is: a record of what you own and what you wanted said about it, written down so that the people who come after you are not guessing. If you want your wishes to be binding, see a lawyer where you live and put them in a will.
You will be shown that again before you buy one, and the document itself says on its own first page that it is not a will and transfers nothing.
Both documents are records you may choose to hand to someone else — an insurer, an executor, a family member. Handing one over is your act, not Quest's, and Quest is not a party to anything that follows from it.
A member can pay for a one-time check of their identity and, if it passes, carry a checkmark on their account for other collectors to see.
What the checkmark means. One thing: Quest verified that collector's identity document against a live image of them. Nothing further. It is not an endorsement, it is not a view on how someone deals or on whether their cards are what they say they are, and it cannot tell you who is holding that person's phone today.
Quest never holds your document. The check is run by Stripe Identity: Stripe captures the document and the live image, matches one against the other, and keeps them. Quest's own systems store no image of your identity document, no document number, and none of the dates on it — only whether a check passed and when, how many attempts were made, which country issued the document, and what kind of document it was. How long Stripe keeps what it captured is Stripe's to say, in Stripe's own privacy policy at stripe.com/privacy — Quest makes no promise about a document it never held.
The check may be attempted a limited number of times. A check can fail for ordinary reasons — poor light, an expired document — and a failure is not an accusation.
Quest may remove a checkmark if it learns the check was passed by someone other than the account holder, or if the account is on hold.
Quest has a small amount of connection in it and all of it is opt-in. You can follow a collector, join a room, and form a private connection with someone who has also opened theirs to you. There is no feed, no leaderboard, and no follower count on anyone's account.
Messages exist only where someone asked for them. A conversation with you can only be created by an act you took toward the other person — nobody can open a conversation with a collector who has not reached toward them first. A message is words: text, and a pointer to a card, written as words. Images, files and links cannot be sent in a message.
Blocking. You can block a collector. A block stops them contacting you and stops them seeing what you share with the people you have connected to. Quest does not tell them they have been blocked, and a person who has been blocked cannot tell a block apart from silence.
Reporting. You can report a collector or a piece of content. What Quest does with a report is Section 21.
Conduct. The rules in Section 9 apply to everything you send another collector, and they apply to a private message exactly as they apply to anything published.
When something is reported, Quest looks at it.
Content that breaks these terms comes out of circulation. It stops being visible to anyone else — it leaves shows, shares, rooms and every public surface — and it stays in the owner's own collection, where only they can see it. Quest's ordinary answer to bad content is to stop it travelling, not to reach into someone's collection and destroy what they own.
Content that appears to be unlawful is treated differently: it is preserved rather than deleted, Quest is alerted to it, and Quest may give it and the account records around it to law enforcement, with or without a legal demand where the law permits. This is the one case where "delete it" is not the answer, and the reason is that destroying evidence of a crime does not help the person it was committed against.
Accounts on hold. Quest may put an account on hold. An account on hold cannot be used; nothing in it is deleted. You will be told, in the app and by email, that your account is on hold, and how to reach a person about it. Where the law requires Quest to give you a statement of reasons for the decision, Quest will give you one.
Records of enforcement. Quest keeps a record of accounts it has put on hold, and that record is kept even after an account is closed and its content deleted. It holds no collection content — only that an account was held, and when. Quest keeps it for two reasons: so that a held account cannot simply be deleted and opened again, and because it may be needed to establish or defend a legal claim. It is kept as narrowly as those purposes allow.
A show you share is a link anyone holding it can open. There is no account, no password and no list of permitted people: if you send the link on, or someone you sent it to sends it on, whoever holds it can see what is in it. Quest asks search engines not to index shared shows, but a link is a link.
Retiring a show stops the link. Anyone who opens it afterwards sees nothing.
Files that travel. When you share, Quest may generate an image or a short animated file to travel with the link — the picture that appears when the link is pasted somewhere. That file is a separate copy: retiring the show stops the link, and it does not reach back and unmake a file already sent, nor any copy anyone else has saved.
Quest's mark. Images Quest generates for a share carry Quest's mark on a free account. A member makes new work without it; anything already made keeps the look it has.
Coining. A free account may coin three cards over the life of the account, a Collector six a month, and a Curator without a ceiling.
Questions about these terms: hello@collect.quest. Our mailing address is the one listed in our Privacy Policy — the single copy on this site.